Last updated: 22 October 2026
Hops & Giggles (“we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and protect personal information when you visit https://hopsandgiggles.com/, contact us, submit information through our website or otherwise interact with us.
We process personal information in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and applicable electronic communications and privacy laws.
The organisation responsible for your personal information is:
Business name: Hops & Giggles Limited
Trading name: Hops & Giggles
Email: jk@hopsandgiggles.com
Company registration number: 16661457
For questions about this Privacy Policy or how we use your personal information, please contact us using the details above.
Depending on how you interact with our website and services, we may collect the following information:
Contact information: Your name, email address, telephone number and any other details you provide when contacting us.
Enquiry information: The contents of messages, questions, feedback or requests you send to us.
Booking or transaction information: Where applicable, details relating to bookings, orders, payments or services you request.
Marketing preferences: Your preferences regarding receiving marketing communications from us.
Technical information: Your IP address, browser type, device information, operating system and information about how you use our website, where collected.
Cookie and analytics information: Information collected through cookies and similar technologies, subject to applicable consent requirements.
Please do not submit sensitive personal information through our website unless it is specifically requested and there is an appropriate reason for collecting it.
We may collect personal information:
Directly from you when you complete a form, contact us or communicate with us.
When you use our website or interact with its features.
Through cookies and similar technologies, where applicable.
From service providers or third parties where this is necessary and lawful, for example, where a third party manages a booking or payment on our behalf.
We may use personal information for the following purposes, where applicable:
To respond to enquiries and provide customer support.
To provide, manage and administer services, bookings or transactions you request.
To communicate with you about your enquiries, bookings or services.
To operate, maintain and improve our website.
To monitor website performance and understand visitor behaviour, where permitted.
To send marketing communications where we have the necessary permission or another lawful basis permitted by law.
To maintain website security, prevent fraud and protect our business and users.
To comply with legal obligations and establish, exercise or defend legal claims.
We will not use your personal information for materially different purposes without providing any information or obtaining any consent required by law.
Under the UK GDPR, we must have a lawful basis for processing personal information. Depending on the circumstances, we may rely on:
Contract: Where processing is necessary to enter into or perform a contract with you.
Legitimate interests: Where processing is necessary for our legitimate business interests or those of a third party, provided your interests and fundamental rights do not override those interests.
Consent: Where you have freely given consent, including where required for certain marketing activities or non-essential cookies.
Legal obligation: Where processing is necessary to comply with a legal requirement.
Where we rely on legitimate interests, those interests will depend on the specific processing activity. You may have the right to object to certain processing carried out on this basis.
We may send you information about our services, offers, news or events where we are legally permitted to do so.
You can opt out of marketing emails at any time by using the unsubscribe link included in the message or by contacting us directly.
We will comply with applicable electronic marketing rules. Where consent is required, we will obtain it before sending marketing communications.
Opting out of marketing will not affect service-related communications that we need to send you.
Our website may use cookies and similar technologies to support essential website functions, remember preferences, understand website usage and, where applicable, support marketing activities.
Where required by law, we will ask for your consent before using non-essential cookies or similar technologies.
You can manage your cookie preferences through our cookie consent tool, where available. For more information about the cookies we use, please read our Cookie Policy:
We may share personal information with trusted third parties where necessary for the purposes described in this policy, including:
Website hosting and technical support providers.
Website analytics and performance providers, where applicable.
Email and communications service providers.
Booking, customer management and payment providers, where applicable.
Professional advisers, insurers or legal representatives where necessary.
Regulators, law enforcement agencies or other authorities where we are legally required or permitted to do so.
We will only share personal information where there is an appropriate legal basis and will take reasonable steps to ensure that service providers handle it appropriately.
Some providers may process information on our behalf, while others may act as independent controllers. Their roles depend on the services they provide.
Some of our service providers may process or store personal information outside the United Kingdom.
Where personal information is transferred internationally, we will ensure that the transfer complies with applicable UK data protection law. This may include relying on UK adequacy regulations, an applicable UK-approved transfer mechanism or another lawful safeguard.
You can contact us for further information about relevant safeguards where applicable.
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including satisfying legal, accounting, reporting or other regulatory requirements.
Retention periods will depend on the type of information and the reason for processing it. For example:
Enquiry information will be retained for as long as necessary to respond and manage any follow-up.
Booking, transaction and accounting records will be retained for the periods required by applicable law and legitimate business needs.
Marketing information will be retained until you withdraw consent or opt out, or until we determine that it is no longer necessary to retain it.
Technical and analytics information will be retained in accordance with the relevant service settings and retention requirements.
When information is no longer required, we will securely delete it or anonymise it where appropriate.
We take appropriate technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
However, no method of transmitting information over the internet or storing information electronically is completely secure. We cannot guarantee absolute security.
Under applicable data protection law, you may have the right to:
Access your personal information.
Rectify inaccurate or incomplete information.
Erase personal information in certain circumstances.
Restrict the processing of your personal information in certain circumstances.
Object to processing based on legitimate interests or to direct marketing.
Data portability, where the legal conditions are met.
Withdraw consent at any time where we rely on consent. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.
These rights are subject to applicable legal conditions and exemptions.
To exercise a right, contact us using the details in the “Who We Are” section. We may need to verify your identity before responding.
If you have concerns about how we use your personal information, please contact us first so we can try to resolve the issue.
You also have the right to complain to the UK Information Commissioner’s Office (ICO):
Website: https://ico.org.uk/make-a-complaint/
Telephone: 0303 123 1113
Our website may contain links to third-party websites or services. If you follow these links, those third parties may collect and process your information under their own privacy policies.
We are not responsible for the privacy practices of third-party websites. We encourage you to review their policies before providing personal information.
We may update this Privacy Policy from time to time to reflect changes in our services, data processing practices or legal requirements.
The latest version will be published on this page with its updated date.
If you have any questions about this Privacy Policy or our handling of personal information, please contact:
Hops & Giggles
HOPS & GIGGLES LIMITED
jk@hopsandgiggles.com